Profiles
A profile is a saved Kiosk configuration. Profiles give you two key capabilities:- Apply the same setup to multiple Kiosks so every device runs an identical, consistent experience.
- Keep multiple configurations on hand and switch a device between them as needed — for example, a lunch profile and a dinner profile, or a slimmed-down patio profile.
What a profile contains
A profile bundles every device-level setting in one place:Working with profiles in Remy
1
Create a new profile
Select Create a New Profile in Remy and give it a name that clearly describes its purpose — for example, “Front counter”, “Patio lunch”, or “Dinner service”.
2
Configure each section
Work through the four sections — Welcome Experience, Menu, Check Out, and Security — and dial in the settings for this profile.
3
Assign the profile to a device
During device registration, choose the profile using Select Profile. To switch an already-registered Kiosk to a different profile later, select the new profile from the device’s settings — the new configuration applies immediately.
4
Rename profiles as you grow
Use Rename Profile to keep names clear and meaningful as you add more profiles over time.
When you edit a profile, every Kiosk assigned to that profile updates automatically — no need to reconfigure each device by hand. If you run multiple stations or locations, build one profile per setup and assign it to every Kiosk that should run that configuration.
Welcome Screen
The welcome screen is what guests see before they tap to start an order. You configure it in Remy under Welcome Experience.1
Open Welcome Experience
Navigate to the profile’s Welcome Experience screen in Remy.
2
Upload your media
Tap Choose image or video for welcome screen and upload your asset. The recommended image size is 1366 × 1024 px (4:3). You can use a still image or a looping video.
3
Toggle overlays
Enable or disable the overlays that layer on top of the welcome screen:
- Order Here
- Tap to Continue
- Pay by Tap
- No Cash
- Wait Time
4
Add a Welcome Notice (optional)
Turn on Welcome Notice and enter a short message to surface timely information to guests — for example, “Check out our new items!”.
5
Save
Save the profile. The updated welcome screen goes live on every device running that profile.
Locking
Locking the iPad keeps guests on the Lumina Kiosk app so they can’t switch to other apps, change device settings, or exit to the home screen. Locking is handled by iOS Guided Access, Apple’s built-in single-app mode.1
Turn on Guided Access
On the iPad, open Settings → Accessibility → Guided Access, turn it on, then set a Guided Access passcode. Keep this passcode somewhere your team can access but guests cannot.
2
Open the Lumina Kiosk app
Launch Lumina Kiosk and leave it on the welcome or ordering screen.
3
Start Guided Access
Triple-click the top (or side) button, then tap Start. The iPad is now locked to the Lumina Kiosk app.
4
End Guided Access to unlock
Triple-click the top (or side) button again and enter your Guided Access passcode to exit.
Locking your Kiosks directly from Remy is coming soon, so you’ll be able to lock and unlock devices remotely without touching the iPad.
Returning to operator controls
To reach operator settings inside the app, a staff member can:- Tap Need Help? on the Kiosk screen.
- Select Go to Admin Dashboard.
- Enter the security PIN when prompted: “Enter the security PIN to access Admin Dashboard.”
Menu Management
Build and organize the menu your Kiosk shows guests, including Collections and item modifiers.
Troubleshooting
Diagnose and resolve common Kiosk issues, from connectivity problems to display glitches.