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Once a Kiosk is registered, you manage it day-to-day through profiles in Remy and a few controls on the device itself. Profiles let you store a complete device configuration — welcome screen, menu, checkout settings, and security PIN — so you can apply a consistent experience across every device or switch setups on the fly. This guide walks you through working with profiles, setting up the welcome screen, and understanding how Kiosk locking works.

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Profiles

A profile is a saved Kiosk configuration. Profiles give you two key capabilities:
  • Apply the same setup to multiple Kiosks so every device runs an identical, consistent experience.
  • Keep multiple configurations on hand and switch a device between them as needed — for example, a lunch profile and a dinner profile, or a slimmed-down patio profile.

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What a profile contains

A profile bundles every device-level setting in one place:

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Working with profiles in Remy

1

Create a new profile

Select Create a New Profile in Remy and give it a name that clearly describes its purpose — for example, “Front counter”, “Patio lunch”, or “Dinner service”.
2

Configure each section

Work through the four sections — Welcome Experience, Menu, Check Out, and Security — and dial in the settings for this profile.
3

Assign the profile to a device

During device registration, choose the profile using Select Profile. To switch an already-registered Kiosk to a different profile later, select the new profile from the device’s settings — the new configuration applies immediately.
4

Rename profiles as you grow

Use Rename Profile to keep names clear and meaningful as you add more profiles over time.
When you edit a profile, every Kiosk assigned to that profile updates automatically — no need to reconfigure each device by hand. If you run multiple stations or locations, build one profile per setup and assign it to every Kiosk that should run that configuration.

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Welcome Screen

The welcome screen is what guests see before they tap to start an order. You configure it in Remy under Welcome Experience.
1

Open Welcome Experience

Navigate to the profile’s Welcome Experience screen in Remy.
2

Upload your media

Tap Choose image or video for welcome screen and upload your asset. The recommended image size is 1366 × 1024 px (4:3). You can use a still image or a looping video.
3

Toggle overlays

Enable or disable the overlays that layer on top of the welcome screen:
  • Order Here
  • Tap to Continue
  • Pay by Tap
  • No Cash
  • Wait Time
4

Add a Welcome Notice (optional)

Turn on Welcome Notice and enter a short message to surface timely information to guests — for example, “Check out our new items!”.
5

Save

Save the profile. The updated welcome screen goes live on every device running that profile.

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Locking

Locking the iPad keeps guests on the Lumina Kiosk app so they can’t switch to other apps, change device settings, or exit to the home screen. Locking is handled by iOS Guided Access, Apple’s built-in single-app mode.
1

Turn on Guided Access

On the iPad, open Settings → Accessibility → Guided Access, turn it on, then set a Guided Access passcode. Keep this passcode somewhere your team can access but guests cannot.
2

Open the Lumina Kiosk app

Launch Lumina Kiosk and leave it on the welcome or ordering screen.
3

Start Guided Access

Triple-click the top (or side) button, then tap Start. The iPad is now locked to the Lumina Kiosk app.
4

End Guided Access to unlock

Triple-click the top (or side) button again and enter your Guided Access passcode to exit.
Remy’s Remote Control section shows an App Lock control for each Kiosk. On the new Lumina Kiosk app it currently reads Unavailable and cannot be used — lock the device with Guided Access on the iPad, as above.On the classic KIOSK app, the Kiosk Mode switch in Remy does lock and unlock the device remotely. If you have migrated a device to the new app and can no longer lock it from Remy, this is why.

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App Lock during pairing

Registering a Kiosk confirms App Lock before the pairing finishes, so a device does not come back as registered until that check has passed. If you cancel partway through registration, the device is released rather than left half-registered — you can start the pairing over without clearing anything first.

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Returning to operator controls

To reach operator settings inside the app, a staff member can:
  1. Tap Need Help? on the Kiosk screen.
  2. Select Go to Admin Dashboard.
  3. Enter the security PIN when prompted: “Enter the security PIN to access Admin Dashboard.”
The PIN is the 4-digit unlock code set in the device’s profile under Security settings. Keep it somewhere your team can access but guests cannot.
The security PIN only unlocks the Kiosk on the device. It’s separate from teammate access in Remy, where people sign in with their own account. To control who can manage devices and profiles in Remy, see Team.

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Kiosk status in Remy

The Devices tab lists every registered Kiosk with its current state:
  • Online — the Kiosk is connected and reporting in.
  • Offline — Remy cannot reach the Kiosk. See Troubleshooting.
  • Last active: — when the Kiosk last reported in. Use this to tell a Kiosk that dropped a minute ago from one that has been down since yesterday.
A Kiosk that loses its connection is reported as Offline within seconds.

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Checkout settings

Service charge, Fast-Lane, and the other checkout settings in a profile now live in Checkout.

Menu Management

Build and organize the menu your Kiosk shows guests, including Collections and item modifiers.

Checkout

Configure $0 orders, discount and marketing codes, and the checkout experience in your profiles.

Troubleshooting

Diagnose and resolve common Kiosk issues, from connectivity problems to display glitches.