Square Loyalty

Lumina connects directly to the loyalty program you already manage in Square. Your earn rules, point balances, and rewards are all defined there — not in Lumina — so there’s no rebuilding anything on the Kiosk side. Turn on the integration, and your existing program is live for guests immediately.

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What guests see at the Kiosk

With Loyalty Program turned on, the Kiosk adds these steps to the ordering flow:

• Start of the order — an Earn Rewards prompt: “Enter your phone number or email to earn rewards on this order!” The guest enters a phone number or an email address. No account or password is required, and guests can skip this and order without loyalty.
• Guest is not enrolled — the Kiosk shows Enroll now. The guest can join from the Kiosk.
• Guest is enrolled — the Kiosk shows their point balance and the rewards they can redeem.
• Before checkout — the Kiosk shows the points the current order will earn.
• Redeeming — Select reward to redeem applies a reward to the order, which then appears as a Reward line in the order summary. See eligible items lists the qualifying products with Points required and Your balance. If the guest does not have enough points, the Kiosk shows Not enough points.

Points are stored in Square, so a guest’s balance is the same at the Kiosk as on your other Square channels.

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If the Kiosk shows “Rewards Not Available”

Rewards Not Available — “This business does not have a rewards program set up.” — means the Kiosk could not find an active loyalty program in Square. Check, in order:

1. Your Square Loyalty program is active in your Square account.
2. The Loyalty Program toggle is on in Remy (see below).
3. The Kiosk has been restarted since you turned the toggle on.

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Turn Square Loyalty on or off on the Kiosk

Loyalty on the Kiosk is controlled by a single toggle in Remy — the same place whether you’re switching it on or hiding it from guests. If you have an active Square Loyalty program, turn it on for the Kiosk in Remy:

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Hide (disable) loyalty on the Kiosk

To take loyalty off the Kiosk, follow the same path and flip the toggle the other way: open the app menu → Square Integration → toggle Loyalty Program off → restart the Kiosk. Once it reloads, the Earn Rewards option no longer appears next to View Order, and guests will not see loyalty while ordering.

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Require phone verification

Require phone verification controls whether a guest has to confirm their phone number before points are applied to an order. With it on, the Kiosk texts a code to the number the guest entered and the guest types it in to finish earning. With it off, the guest enters a phone number or email and the points are applied without a code step. To change it, open the app menu in Remy → Square Integration → toggle Require phone verification → restart the Kiosk.

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Promote loyalty on the Kiosk menu

Beyond the built-in Earn Rewards button, you can spotlight your loyalty program directly on the menu using collections. This gives guests a clear path to sign up before they even start ordering.

1. In Remy’s Menus tab, open Collections and add a Loyalty Program and/or Rewards highlight.
2. Set a cover image for the collection. When a guest taps the cover image, they are taken directly into the rewards signup flow — Remy notes this behavior as: “Tapping cover image will promote user signup.”

Enrollment runs through Square Loyalty and accepts a phone number or an email address.